Trust & safety

Real people.Verified work.

Trust on Arohalink isn't a setting — it is the platform. Every worker is verified before they appear in search, and we keep eyes on the platform every day.

  • Verified profiles
  • Standard checks for your region
  • Worker protections
A trustworthy team
What we verify

The standard checks for NZ workers.

We run the checks your region expects. Workers cannot be matched to roles if a required check has lapsed.

Identity & right to work

Right-to-work check via Immigration NZ VisaView

Working with vulnerable people

Children's Worker Safety Check under the Children's Act 2014

Driving (where applicable)

NZTA driver licence and endorsement verification

On-platform safeguards

Trust we build, every day.

No anonymous work

Every worker has a verified identity tied to their profile. No throwaway accounts.

On-platform comms

Conversations live inside Arohalink so we can act on misuse and protect both sides.

Fair dispute resolution

A 48-hour window to dispute incidents. Both sides upload evidence; we resolve quickly.

Reporting tools

A clear report button on every profile, contract and conversation.

Worker protections

Pay flows through Arohalink so workers do not chase invoices. New starters get a fair grace period.

Anti-disintermediation

We mask phone numbers and personal contact info until a contract is signed.

FAQ

Trust questions, answered.

Initial response within one business day. Higher-severity reports are triaged immediately.

See something? Tell us.